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Website accessibility statement inline with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

This website accessibility statement applies to and is subject to ongoing review and change. Last updated: 14/06/2021.

This website is run by CENSIS, Inovo Building, 3rd Floor, 121 George Street, Glasgow, G1 1R. We are one of seven Scottish Innovation Centres. The CENSIS host institution and administrative hub is the University of Glasgow, Charity Number SC004401.

We want as many people as possible to be able to have access to our website information and resources. To make that possible, we aim to meet the international WCAG 2.1 AA accessibility standard with this website.

For example, that means the website:

  • Allows you to zoom in up to 200% without the text spilling off the screen
  • Has acceptable colour/contrast ratios for the majority of the text
  • Provides keyboard accessible navigation
  • Provides skip to content links at the top of the page

We’ve also made the website text as simple as possible to understand. However, some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.

Customising your device or browser

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible:

AbilityNet – My Computer My Way

How accessible this website is

The website will undergo manual and automated accessibility testing in September 2021. On completion, this statement will be updated fully with information on compliance / exclusions and how the site has been tested.

We know some parts of this website are not fully accessible:

  • you may not be able to access all content by using the keyboard alone
  • some PDF documents aren’t fully accessible to screen reader software
  • some elements of the site do not work with Javascript disabled
  • some third party software widgets are not fully accessible
  • not all of the images have alternative or descriptive text
  • a transcript may not available for all audio and video content

Feedback and contact information

If you need information on this website in a different format, including accessible PDF, large print, audio recording or braille, please contact us using the details below. We’ll try and respond as quickly as possible but this will be no more than 5 working days.

If you have any questions about this privacy notice, including if you wish to exercise any of your rights, please contact

Our offices are currently closed due to COVID but mail will be checked weekly.  If you wish to write, our address is: Marketing Team, CENSIS, 3rd floor, The Inovo Building, 121 George Street, Glasgow G1 1RD

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact:

We’ll consider your request and get back to you in 5 working days of receipt.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly:

Contact details for the Equality Advisory and Support Service (EASS)

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website

Contacting us by phone using British Sign Language

British Sign Language service

contactSCOTLAND-BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates 24 hours a day, 7 days a week.

contactSCOTLAND-BSL service details

Technical information about this website’s accessibility

CENSIS is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard, due to the non-compliances listed below.

The full guidelines are available at: Web Content Accessibility Guidelines (WCAG) 2.1 AA standard

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

The following items do not comply with the WCAG 2.1 AA success criteria:

  • Not all non-text content presented to users has alternative text
    1.1.1 – Non-text Content
  • Not all prerecorded audio-only or video-only media will have alternative media that presents equivalent information e.g. audio track with description of the action in a video with no sound
    1.2.1 –  Audio-only and Video-only (Prerecorded)
  • Some sections of the website skip heading sizes, making the logical structure of the webpage difficult to interpret for screen readers.
    1.3.1 – Info and Relationships
    1.3.2 – Meaningful Sequence
  • It is not possible for all form fields to be programmatically determined. This means that when using auto-fill functionality for forms not all fields will identify the meaning for input data accurately
    1.3.5 – Identify Input Purpose
  • Not all our PDF documents meet accessibility standards. It is not possible to programmatically determine the correct reading sequence of some of our PDFs. There is no text alternative to information presented in some of our PDFs. We will try to ensure any new PDFs we publish will meet accessibility standards and where we find any that are not accessible we will rectify this as soon as possible.
    1.1.1 – Non-text Content
    1.3.2 – Meaningful Sequence
  • Google reCAPTCHA causes an accessibility error due to a missing label. It is possible to interact with and solve the reCAPTCHA using a screen reader. Also using the audio test to solve additional verification works with a screen reader. It worked especially well using the Chrome browser. We are unable to improve this further as this is third party software and not within our control.

Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

What we’re doing to improve accessibility

We will continue to address the accessibility issues highlighted, alongside working to deliver a solution or suitable workaround. Unless specified otherwise, a complete solution or significant improvement will be in place for those items within our control by September 2021.

While we are in the process of resolving these accessibility issues, or where we are unable, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this website.

Preparation of this accessibility statement

This statement was prepared on 21 September 2020.

This statement was last reviewed on 14 June 2021.

This website was last tested in April 2021. The test was carried out by a web development team using WAVE WebAim as well as other online accessibility tools to adhere to WCAG AA standards. The work undertaken was a site-wide manual inspection and accessibility updates carried out from these results.